Return and Refund Policy
Returns & Refunds
We want you to be happy with what you ordered. If something isn’t right, here is exactly how returns work.
The window
You have 14 days from the delivery date to request a return. After 14 days we are no longer able to offer a refund or exchange.
What can be returned
To be eligible, an item must be unused, unopened, and in the same condition you received it, in its original packaging. You will need your order number or proof of purchase.
What cannot be returned
For health and safety reasons, we cannot accept returns on:
- Opened or used supplements. Once a seal is broken on a consumable product we cannot resell it, and we will not put another customer’s health at risk by trying.
- Gift cards.
If an item arrived damaged, defective, or wrong, none of the above applies — see Damaged, defective or wrong item below. You are covered.
How to start a return
- Email contact@drtsnaturals.com within 14 days of delivery. Include your order number and a sentence on what is wrong.
- We will reply within 2 business days to confirm whether the return is approved.
- If it is approved, we will email you a prepaid return shipping label. You do not pay return postage.
- Post the item to:
Dr. T’s Naturals
6175 NW 167th St G40
Hialeah, FL 33015
USA
When you get your money back
Once your return reaches us we inspect it and email you to confirm it has been received and whether the refund is approved.
If approved, we issue the refund to your original payment method within 3 business days of receiving the item. Your bank or card issuer may take a further 3–10 business days to post it to your statement, which is outside our control.
Damaged, defective or wrong item
Email contact@drtsnaturals.com within 48 hours of delivery with a photo of the item and the packaging. We will send a replacement at no cost to you, or refund you in full — your choice. You will not be asked to pay return shipping on a damaged or incorrect order.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, we will issue a gift credit for the value of the return. If the order was shipped to the gift giver, the refund goes to them.
Cancelling an order
If your order has not shipped yet, email contact@drtsnaturals.com and we will cancel it and refund you in full. Once it has shipped, the returns process above applies.
Questions
Email contact@drtsnaturals.com or call +1 (954) 899-0222, Monday to Friday, 9am–5pm ET. We answer within 2 business days.